Summary by Boatwork
Based on 78 Google reviews
Customers consistently praise the sales department's personal attention and service team's emergency responsiveness, though service communication and repair timelines draw concern from some.
What customers praise
Sales reps provide unhurried, attentive guidance through
“We never felt rushed and from the first greet to the delivery of the boat he took his time to make sure we had everything we needed.”
Service team responds after-hours for urgent boat problems
“Rich and Kenny came directly out to our rescue. They arrived happy to help, and with confidence and competency, they did just that.”
Staff initiate follow-up support without being prompted
“David, in sales, went far and beyond to assist us in finding the right boat, then was ALWAYS available post-purchase to ensure our being”
Recurring concerns
Service department slow to communicate and complete repairs
“They had our boat all winter and it went unrepaired until April and it required a ton of effort on our part to get them to get it done.”
Themes extracted by Boatwork from the public Google review corpus for this location. Quotes are short verbatim fragments grounded in real reviews. Refreshed daily.