Summary by Boatwork
Based on 164 Google reviews
MarineMax Miami receives consistent praise for personalized sales and service attention but faces complaints about post-delivery damage disputes and incomplete warranty work.
What customers praise
Sales staff guide customers through entire purchase and
“from that point on, he helped us through the entire buying process. He delivered the boat and spent the rest of the day getting us settled”
Service advisors listen carefully to customer needs
“Tammy is my service writer and she really takes time to listen to my ideas”
Team provides extra support on unfamiliar boat brands
“The entire team has done a phenomenal job of doing their job as dealer and in many cases even Saxdor's job”
Recurring concerns
Boats delivered with unnoticed damage; complaints dismissed
“delivered a brand new boat damaged. And i did not realize until after i got home. When i complained… Their answer was to deny everything”
Service work not completed; invoiced despite stated no-cost
“stating upfront there wasn't be any cost (obviously!) but surprisengly, received an invoice few days later. Note engine is still broken”
Themes extracted by Boatwork from the public Google review corpus for this location. Quotes are short verbatim fragments grounded in real reviews. Refreshed daily.