Summary by Boatwork
Based on 21 Google reviews
MarineMax Miami Service and Parts receives polarized feedback, with some customers praising rapid response times and specific staff members while others report extended service delays, unresponsive communication, and warranty disputes.
What customers praise
Fast email response and expedited scheduling
“They were quick with email reply and got us in asap. Quick turnaround for what needed to be done.”
Responsive staff follow-up on service resolution
“Tammy Campbell goes above and beyond to get things resolved in a timely fashion. She very reliable and responsive.”
Recurring concerns
Severe service delays and callback failures
“Took months and months to get my boat back every time”
Unresponsive to customer inquiries
“never answer take week to get response”
Warranty claims denied and parts issues unresolved
“nothing was covered by warranty as promised”
Themes extracted by Boatwork from the public Google review corpus for this location. Quotes are short verbatim fragments grounded in real reviews. Refreshed daily.