Summary by Boatwork
Based on 23 Google reviews
Customers report strong sales experiences with proactive communication and cross-location warranty support, though some cite service department billing and ordering delays as friction points.
What customers praise
Warranty advocacy across locations
“They handled all warranty items through their store even though the boat is in Florida...She advocated for me, the customer.”
Proactive customer updates during purchase
“Mike kept me posted as to production progression, answered all questions and text promptly”
Detailed pre-delivery preparation
“Great attention to detail and fantastic follow up service!”
Recurring concerns
Service department billing disputes
“They replaced it AND my thermostat that I told them I had already replaced. They didn't care. Charged me anyway.”
Slow parts ordering responsiveness
“Called today because I had not heard anything and they told me that I would need to bring the boat in because they have to get more info.”
Themes extracted by Boatwork from the public Google review corpus for this location. Quotes are short verbatim fragments grounded in real reviews. Refreshed daily.