Summary by Boatwork
Based on 71 Google reviews
MarineMax Wrightsville Beach receives consistent praise for sales staff availability and delivery experiences, but one customer reported significant service department issues including unauthorized modifications and poor communication on repairs.
What customers praise
Sales reps maintain contact months after purchase
“Still, months after my purchase, I can contact Dean and he makes sure to get me whatever information or help that I need”
Delivery captain provides hands-on boat operation training
“he worked with her on docking the boat and had her do it again until she was comfortable”
Detailed boat preparation before customer delivery
“MarineMax had our boat detailed, fueled, stocked with all safety equipment, lines and fenders sitting in the water”
Recurring concerns
Service work performed without customer approval
“Without calling me, they went ahead and installed mismatched, larger countersunk screws that don't match the boat”
High labor rates and diagnostic fees
“they still charged a diagnostic fee and an extremely high labor rate”
Incomplete service work and lack of follow-up
“The fact that the service manager still hasn't reached out says a lot”
Themes extracted by Boatwork from the public Google review corpus for this location. Quotes are short verbatim fragments grounded in real reviews. Refreshed daily.